Refund Policy

Last Updated: March 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on ostravlice.site. It is designed to ensure transparency and fairness while providing maximum legal protection to ostravlice.site in compliance with applicable laws and regulations in the Czech Republic.

Scope and Applicability

This policy applies to all transactions conducted through ostravlice.site. By making a purchase, you agree to be bound by the terms of this Refund Policy. This policy is applicable to all users, including consumers and businesses, who purchase products or services from ostravlice.site.

Definitions

  • Refund: A reimbursement of the purchase price paid by the customer for a product or service.
  • Customer: Any individual or entity that purchases products or services from ostravlice.site.
  • Product: Any item or service offered for sale on ostravlice.site.

Main Policy Content

1. General Refund Policy

Refunds will be considered on a case-by-case basis and are subject to the following conditions:

  • Requests for refunds must be made within 14 days of the purchase date.
  • The product must be returned in its original condition, unused, and in the original packaging.
  • Proof of purchase must be provided, including order number and transaction details.

2. Non-Refundable Items

The following items are non-refundable:

  • Products that have been opened or used.
  • Digital products or services once access has been granted.
  • Any items marked as non-returnable at the time of purchase.

3. Refund Process

To initiate a refund, customers must:

  1. Contact our customer service team via email at [email protected] or phone at +4207258256911.
  2. Provide the necessary information as outlined in the General Refund Policy section.
  3. Follow the instructions provided by our customer service team for returning the product.

Refunds will be processed within 14 business days of receiving the returned item, and the refund will be issued to the original payment method used at the time of purchase.

User Rights and Obligations

Customers have the right to request a refund in accordance with this policy. Customers are obligated to:

  • Provide accurate information when making a purchase.
  • Follow the refund request process as outlined above.
  • Return products in accordance with the conditions specified in this policy.

Limitations and Disclaimers

ostravlice.site reserves the right to refuse a refund if the conditions outlined in this policy are not met. Additionally, ostravlice.site shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products purchased from ostravlice.site.

Data Protection/Security

All personal data provided during the refund process will be handled in accordance with our Privacy Policy. We are committed to ensuring the security of your personal information and will take all reasonable measures to protect it.

Changes to Policy

ostravlice.site reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on ostravlice.site. Customers are encouraged to review this policy periodically to stay informed of any changes.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: ostravlice.site
Phone: +4207258256911
Email: [email protected]
Address: Rustonka Office Centre, Sokolovská 115b, Floor 5, Office 23, 18600 Prague, Czech Republic

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.